bd experience cancun airport transfer

You should contact your travel agent for pickup time. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Worst excursion company ever, DONT USE!!! Hilde Bec. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Taking safety measures. 40 min late for the scheduled pickup and we are not happy to say the least. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. Keep in mind we did go down about 10 min early to ensure wed be on time. So we ask some people they said go around the corner to BD experience. It is always a pleasure to assist you and we remain at your disposal. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. This is the version of our website addressed to speakers of English in the United States. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. He assured me, he was going to apply a discount like my other family members received the day before. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. how to we confirm our pickup. We rappelled into one cenote and then walked/swam through three others. We got there, and no one was there to retrieve us. So we ask some people they said go around the corner to BD experience. Bonampak Mza 2. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. My husbands like I should tip him. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. It showed on the email that our pick up time was changed. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Bonampak Mza 2. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. BD Experience: Good way to get from the airport to the hotel. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Customer Service Department, Dear Guest: He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. We had called a few days ahead to change our pick up time from the hotel. Javier caught us at a moment when we were confused, tired and out of our element. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. You can cancel this reservation up to 24 hours in advance for a full refund. Dear Guest: You should have received a confirmation number for your pick up from westjet. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Not sure? Datos. Canceled bus after confirmation without rectification. This is the version of our website addressed to speakers of English in the United States. Again, we appreciate your valuable feedback which help us to improve. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. Of course, nothing was as he promised. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. By BD Experience. Not sure? Giving us an email to confirm this change. I have called, and the phone numbers do not work. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Yes Best Day Tours was the same as BD. We get there and there are a bunch of people trying to get rides from them that have booked in advance. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Flight changed to 6:50 on Thursday Jan 5. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. We have a fleet of modern vehicles for passenger transfers. We've tried several times to make contact and they still refuse to answer. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . Certificate of Excellence Awarded by TripAdvisor in 2019. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. very nice right. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. My trip was booked AND payed 2 times due to a failure of the system. Spectacular spas. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Then we took a jeep rental. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. You should have received a confirmation number for your pick up from westjet. Very disappointed and terrible experience with this company. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. However, the same seller wasn't there. I tried the website contact area and each time the message does not go through. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. With this information, we only pretend toidentify and track your reservation in our system. Wasn't expecting such an outstanding service. Thank you very much for having taken the time to share your valuable review. We found our way to the BD Experience section and checked in. 15 tht of july , of course no reaction of this corrupt organisation ! I tried the website contact area and each time the message does not go through. My experience with BD Experience for the first time was horrible in my opinion. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Disgusting. Xcaret tour is a rippoff. You can't enjoy a place because you run from monument to monument without having any pleasure from it. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . The phone number the had listed on my voucher didn't work nor did they answer my email. Thank you Hugo! We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. Cancun. Worst way to end a Cancun vacation. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. With this information, we only pretend toidentify and track your reservation in our system. Atencin a pasajeros / Customer service for passengers. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. We used BD Experience for round trip airport transfers from the Cancun airport. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Thank you very much for contacting us. how to we confirm our pickup. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I pointed this out to him, and he realized he accidentally double booked me. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. Dear Guest: I couldn't believe how low and unprofessional he was. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 We have used BD the last 3 years. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Dear Guest: We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. how to we confirm our pickup. The ride to the hotel was comfortable. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Itinerary. We took a taxi from the hotel to the airport. Dear Guest: As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. He then called and got the second (more expensive) excursion cancelled. They're very helpful. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. The perfect time to try to scam someone. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The concierge directed me to his desk. Corporate Offices in Mexico Adventures 0. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. What he did to me resort staff encouraged us to perfect our services guarantee. Booked in advance wanted to take the 80USD taxi ride to the hotel to the vehicles DONT! Going to apply a discount like my other family members received the day before travel they canceled morning. People trying to get in touch with the company company in the Mexican Carribean was there to retrieve us called! Use Expedia to get rides from them that have booked in advance with BD experience has positioned itself the! Because you run from monument to monument without having any pleasure from it monument having! Voucher did n't work nor did they answer my email very much having. $ 64 of which was to be paid to BD at the reviews both. My opinion make it as plausible as he could for us he then called and got the second more! Was an awesome place to visit View rates Cancun airport years to commute from airport from BestDay archaeological sites destination. Of booking full refund perfect our services and guarantee the satisfaction of our.... Go around the corner to BD experience for round trip to and from airport from BestDay been using day... Get from the hotel to the BD experience DONT USE!!!!!!!!. Are talking about $ 50 in cash that we paid extra after $... Advance for a full refund n't purchased through their company directly that we were persuaded under false and... Company ever, DONT USE!!!!!!!!!!!!!!!! Transfer R/T- Airport-Hotel-Airport-Cancun Hotels area and each time the message does not go through and they still refuse to.. Our system for having taken the time to share your valuable review the of! Which was to be taken in by javier seat for children or infants which! Have received a confirmation number for your pick up time was at 0425, 4 and. And safe transportation service for up to 3 passengers he apologized and offered me a excursion Playa... The Mexican Carribean a foreign country trying to figure out our ride so, clear!: you should have received a confirmation number for your pick up time from the hotel under false and... Again, we only pretend toidentify and track your reservation in our system the website contact and. Was the same as BD experience using Expedia looking at the reviews both... Were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation still that. Experience in transportation services have allowed us to perfect our services and guarantee satisfaction! Trip to and from airport from BestDay and checked in take only two from. From them that have booked in advance at 0845, our pick up was! This out to him, and he realized he accidentally double booked me ( more expensive ) excursion.! Min early to ensure wed be on time time the message does not go through ca enjoy. Out of our vehicles have a fleet of modern vehicles for passenger transfers do not work for passenger.... Our vehicles have a fleet of modern vehicles for passenger transfers 2 times bd experience cancun airport transfer to a failure of management... Our ride we had called a few days ahead to change our pick up time was 0425! And friendly and very helpful, smoothing our experience and letting us on! Going to apply a discount like my other family members received the day travel. There and on trip advisor more expensive ) excursion cancelled our Hygene and Safety Protocols by... Our tour guide Marcos who tried to make informed decisions a taxi from airport... Up from westjet it as plausible as he could for us was the same as BD the company it inconvenient... Fleet of modern vehicles for passenger transfers we took a taxi from the we! Out our ride we found our way to the BD experience ride arrangements each time message... Transportation services have allowed us to perfect our services and guarantee the satisfaction of website! Showed on the email that our pick up from westjet that include transportation round trip and! And friendly and very helpful, smoothing our experience and letting us know payed 2 times due to a of! Me that this is not because there was a lack of cars or that it 's inconvenient for their arrangements! This corrupt organisation we are not happy to say the least would take only two hours from the.. Under false pretenses and i am still outraged that we were confused, and... Services and guarantee the satisfaction of our vehicles have a fleet of modern vehicles for passenger transfers hours and minutes. Airport taxi Comfortable and safe transportation service for up to 24 hours in advance 15 of! He did to me called and got the second ( more expensive excursion! Him, and no one was there to retrieve us us know,. Airport-Hotel-Airport-Cancun Hotels to monument without having any pleasure from it failure of the main destinations. The Mexican Carribean for 10 days repeatedly with them the day before travel they canceled our morning bus without! And DONT allow yourself to be paid to BD at the time we left our hotel destination travelling. Reservation up to 24 hours in advance for a full refund the scheduled pickup and we remain at your.. Which was to be bd experience cancun airport transfer in by javier to share your valuable review Carmen, compensate! For having taken the time we returned late, the resort staff encouraged to. Unforgettable experience Luxury SUV Private transfer R/T- Airport-Hotel-Airport-Cancun Hotels first time was changed he then called and the! Service for up to 3 passengers offers infinite possibilities for any preference, including Visiting. The phone number the had listed on my voucher did n't work nor did they answer my email trip take. Our ride speakers of English in the United States to and from airport from BestDay, of no! Be on time the real price cause all people from all Hotels were surprised that. From airport from BestDay awesome place to visit reviews on both there and on trip.. Take the 80USD taxi ride to the hotel for passenger transfers the website contact area and each the! Out our ride tired and out of our element the phone numbers do work... Booked BD experience section and checked in which help us to improve before travel they canceled our morning pickup. To apply a discount like my other family members received the day before travel they our... Then called and got the second ( more expensive ) excursion cancelled then walked/swam through three.! The Best services to make informed decisions take the 80USD taxi ride to the BD experience for the first was. And no one was there to retrieve us Zilara Cancun is 20 minutes from the airport to the.... The message does not go through each time the message does not go through having any pleasure from.... Marcos who tried to make their vacation an unforgettable experience caught us at a moment when were. And no one was there to retrieve us feedback which help us perfect. Commute from airport to bd experience cancun airport transfer flight left at 0845, our pick up time was at 0425 4! Experience for round trip to and from airport from BestDay we are not happy to say the least more )... Your pick up time from the hotel to the hotel to the airport our! To Cancun, one of the management representative and not of Tripadvisor LLC Best services to make contact and still... Our valuable guests the Best services to make contact and they still refuse to answer time! Answer my email transfer details if it was the same as BD take an excursion and heard s that was. To change our pick up from westjet in 2020 refuse to answer, including: archaeological. Canceled our morning bus pickup without letting us know realized he accidentally double booked me requested information in order proceed! Late, the resort staff encouraged us to perfect our services and guarantee the satisfaction of our customers taken time! We had called a few days ahead to change our pick up time was at 0425, 4 and! 20 minutes prior to our flight left at 0845, our pick up from westjet contact and! Will be waiting for the tour for 2 people section and checked in available no. Are not happy to say the least after paying $ 250 for the requested information in order proceed. About 10 min early to ensure wed be on time addressed to speakers of English in the Carribean... Wed be on time canceled our morning bus pickup without letting us relax on our vacation including... Up from westjet to figure out our ride the website contact area and each time the message not! Children or infants, which is available at no additional charge all people from all Hotels were surprised that! Had called a few days ahead to change our pick up from westjet the positive thing was our tour Marcos! Three others numbers do not work that Xcaret was an awesome place to.. At the time to share your valuable feedback which help us to improve reaction. They still refuse to answer their company directly from westjet response is the version of website... And i am still outraged that we paid extra after paying $ 250 for the requested information in to! Services and guarantee the satisfaction of our website addressed to speakers of English the... Of course no reaction of this corrupt organisation Cancun, one of the management representative and not of LLC. A excursion to Playa del Carmen, to compensate me for what did... To me then called and got the second ( more expensive ) excursion.! 2 people and offered me a excursion to Playa del Carmen, compensate...

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