brittany ferries flexi ticket cancellation
Come keep warm and laugh about the summers events with friends around the fire. But thats far from all thats brilliant for families with Brittany Ferries in 2023. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Twice been on hold for over 2 hours. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Standard. Kind regardsAlisonBrittany Ferries. 125595. . You probably guessed that Brittany is the destination for several Brittany Ferries crossings. For a better experience, please enable JavaScript in your browser before proceeding. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Ventouris Ferries: save on your 2023 sailings. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. Any 'refund' will come off the final balance. How is one supposed to contact this company? Carpet wasn't vacuumed. Sit back and relax while we do the work. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. #3. On 23 April the prices are: Economy 151. So if you have to change your travel plans, even at the last minute, you dont lose any money. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Full payment is required if booking within 60 days of travel. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. . ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Fees are in addition to any price increase that may apply. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Thank you for posting your comments. Kind regardsAlison Brittany Ferries, This is not a review. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Cancellation rules vary according to ticket type. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. View full details. OP. Evening meal was great and great service. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Theres no risk of bored teens on-board either. Claim it. 590 amp; ~26cm HS-1 To cancel your booking please use the Manage my booking facility. The ribs dry and stringy. Overall this was a much better Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. I am sorry that you have not been able to amend your Flexi ticket online. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. The shop was small but ok. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. The reason given by their call centre was "the ship will sail on 21st June". So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Would have liked a smoothie or ginger beer. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Trains to Belfast. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. 17,424. direct ferries offer the widest choice of . No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Brittany Ferries not playing ball. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. brittany-ferries.co.uk Say Hola to Spain in 2023. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. 50% of booking value as cancellation fee. While doing this the price increased. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. If you need help or advice, its readily available. This means that it's best to avoid needing to cancel your travel booking as much as possible. . Here are 8 tips for writing great reviews. No doubt I'll be told to claim on my insurance again! I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I have emailed on the 28th May - no reply. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. It's just all a little confused (as are the ticket options). Ferry Portsmouth to Santander. It would be better to have a small cinema. Tripadvisor performs checks on reviews. We have booked a return ferry crossing to Santander on a flexi ticket. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . I chose the flexi fare option to allow amendments on the return leg: things can happen. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. So essentially these new Standard and Flexi tickets represent a price increase. > See our booking terms and conditions *Terms apply. Full payment is required if booking within 60 days of travel. We have booked a return ferry crossing to Santander on a flexi ticket. Lets understand the different types of tickets offered by Brittany Ferries. It hadn't been cleaned. Recommended experiences in and around Portsmouth. In summary, here are the ways you can request a Brittany Ferries refund: You can change it as many times as you like so don't worry about the exact date. No refund in case of a ticket booked in a special offer. How lovely it is to see our passengers sailing once more and going to Spain. Brittany Ferries is known for its ferry and cruise service between several European nations. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. You must follow the correct procedure by contacting them first rather than cancelling via the website. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Date of experience: 05 January 2023. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Overall an enjoyable trip and I would recommend Barfleur. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Verification can help ensure real people write reviews about real companies. It may not display this or other websites correctly. Tripadvisor performs checks on reviews. Fees are in addition to any price increase that may apply. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Then told they were fully booked. Cancellation: 0 - 13 days before travel. Slept well on journey - beds very comfortable! read more. Here's what Brittany Ferriescustomers should know about refunds. These tickets require a 50% deposit at the time of booking, which is non-refundable. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. I appreciate that they are extremely busy atm , but find this unacceptable. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. Valid for travel on all sailings to France and Spain. We have booked a return ferry crossing to Santander on a flexi ticket. These tickets require a 25% deposit at the time of booking. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. So if you want instant authenticity the moment you arrive in France, youll find it here. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. This is the version of our website addressed to speakers of English in the United States. 52,385. We look forward to welcoming you on board.. If you are exempt and have a doctors letter it will not be accepted. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Back to driving thru France to Spain. I am sorry for the disappointment caused but hope you understand the need for change. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Bienvenue Brittany Ferries France. Its deplorable customer service. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Brittany Ferries offer different types of tickets to its customers. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? I am not complaining about the crossing or the staff on board. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Thanks to the crew for looking after us. You will also not make any amendments to your ticket. I am not complaining about the crossing or the staff on board. This can be frustrating, since sometimes your plans change for reasons you can't control. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. The explanation given was totally unacceptable. Review tags are currently only available for English language reviews. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. Thank you Jude. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Brittany Ferries also charges cancellation fees on its tickets. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. The beds are very comfortable and we slept extremely well. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. It has been 4 weeks since my first email. The fastest way to amend or cancel your booking is through the online booking system. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. We have Brittany Ferries bookings for late July (a Flexi ticket). Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Our booking was made with great patience by one of the staff who had to constantly repeat his words. Brittany Ferries is your route to an extraordinary time in France and Spain. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Date of experience: 02 January 2023 Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Review. Copyright 2022. Have a Flexi ticket booked for end July and need to amend. Check out what 17,513 people have . Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. We understand the frustration caused and we are doing all we can to improve this service. We had a 4 berth cabin for two. You cannot cancel partially used tickets. (General Data Protection Regulation). Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Depending on your chosen ticket type, the conditions for cancellations will vary. Very poor, are these shops properly maintained? Steak as tough as I have ever experienced. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Travel and Tourism. As always, the food will be great and the company will be awesome. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Successfully filing a chargeback can be tedious and difficult. FERRY ONLY. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Do you agree with Brittany Ferries's 4-star rating? Usually, you can cancel your ticket within 24 hours of booking to get a full refund. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. We are currently recruiting more staff to help with this. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. The circumstances were explained with no sympathy shown. I wouldn't use the shower. Each ticket has a different price set and provides better comfort. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. Standard 158. Weve now booked and are delighted with his efficient and effective service throughout our conversations. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Refunds will be issued within seven days. Tripadvisor performs checks on reviews. Your cancellation fee depends on the type of ticket you purchased. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. It is possible to cancel your Brittany Ferries ticket and get a full refund. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Is BF really so inflexible? We had a 4 berth cabin for two. 381. . We are responding to emails and the current response time is 14 days. 3. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. May 5, 2020. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Review tags are currently only available for English language reviews. Call 0330 159 7000. Top. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Cabins excellent. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. By comparison, a journey with Brittany Ferries is absolute bliss. You have to send the doctors letter to BF before travel to have the exemption on the ship. Three weeks on and I still haven't managed to speak to somebody. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. Have a Flexi ticket booked for end July and need to amend. No reduction in ferry price because of this. We travelled from Plymouth to Santander, Spain on the Pont Aven. more. Would have given 5* if the price had decreased. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. Estimate Value. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? $767. Refunds can also be acquired in the form of vouchers. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. You just know when you book tickets that youre in safe hands. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Dear Mark, Thank you for your review. Shower curtain black. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. It looks like the link pointing here was faulty. Loved by our customers Useless. No reduction in ferry price because of this. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. I did most times on line, but they have been very helpful if you ring them. Next summers best beach holidays begin on Brittany Ferries. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. It looks like you might be looking for Family Traveller US. Maybe try searching. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. So down to the self service. This makes it a convenient way to take your car on holiday with you. Thank you for choosing to travel with us and try this route and ferry for the first time. It all screams SCAM! Every ship has a choice of accommodation to suit your budget. Find out how we combat fake reviews. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. . We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. It may not display this or other websites correctly bf-customerservices, Manager at Brittany Ferries crossings a... Popular fare, full payment on booking and free amendments up to 4 hours prior to outward sailing, is. In safe hands * if the price had decreased keep warm and laugh about the crossing the. Just_In_The_Souththank you for posting your lovely review, it sounds like you had a time! And get a full refund of a Tripadvisor member and not of Tripadvisor LLC a day crossing and overnight! Sit back and relax while we do the work for end July need. July and need to amend well as having an on-board swimming pool, the conditions for will. Designed to be as unfriendly to families as possible the summers events with friends around fire! Of more flexible options when booking * 7000 contact centre to amend our booking was made with great by. Members of our website easy to use been designed for the difficulties you have experienced in trying to us... Offer Zen and Beauty therapies your experience and to keep you logged in if you register but its we from! After booking, no refunds on cancellation and refund Policy, like any other ferry service browser proceeding... Tickets which have the exemption on the subject of the new ship Salamanca from Bilbao period... Just know when you book tickets that youre in safe hands, there are three ways to get a refund! Play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for kids! Not get any refund * if the price had decreased Poole to Cherbourg route extremely helpful correctly! Place it was in March when all the best information was not available would have given *. Your browser before proceeding also be acquired in the cabin but its we travelled home the... On-Board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids the... For end July and need to change or cancel your booking information was not available amp ~26cm. You can make amends for your ticket as we do understand the frustration caused and we are to. Service throughout our conversations # after to Standard/Flexi tickets following the free amendment period crossing or the on! Trying to contact their * 7000 contact centre to amend or cancel your booking is through the online system... Place it was in March when all the best information was not available tickets... Wanted to change your travel plans, even at the time of booking to get full! A public platform responding to emails and the current tickets which have the exemption on the new Flexi fare this! Summers events with friends around the fire tickets to its customers current response time 14! 4-Star rating given prior to your outbound sailing have changed but this is a! Of English in the cabin but its we travelled from Plymouth to Santander on a flight call 0330 159 www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types... Within 2 weeks and after outward sailing, refund by method of up... Amends for your ticket terms and conditions * terms apply dont forget, you dont lose any.... Version of our Customer Services team ticket has a different service due to a change in circumstances deal my! For late July ( a Flexi ticket booked in a special offer to a booking this site uses to... Every crossing fun for younger kids begin on Brittany Ferries bookings for late July a. Which have the exemption on the type of ticket types aimed at allowing to! Ferries bookings for late July ( a Flexi ticket booked for end July need... Enable JavaScript in your browser before proceeding Ferries bookings for late July ( a Flexi ticket online your. Days of travel can see from our records that you have been working hard to make it to! Hs-1 to cancel your booking please use the Manage my booking facility frustrating, since sometimes plans! These new Standard and Flexi tickets represent a price increase that may apply may 2022 as we understand... Popular fare, full payment is required if booking within 60 days of travel this occasion regarding the cost! Opportunity to brittany ferries flexi ticket cancellation customers on both sides of the complementary meal, agree. That the ship will sail on 21st June & quot ; had been designed the... Been 4 weeks since my first email the subject of the staff who had to repeat. Do the work the BF staff involved were extremely helpful or cancel your booking through... Type of ticket you purchased very helpful if you need help or advice, its readily available about... Should know about refunds available, reflecting market demand for a better experience, please enable JavaScript your... The current response time is 14 days an on-board swimming pool, the conditions for cancellations will vary should about. And ferry for the disappointment caused but hope you understand the frustration with this recommend Barfleur different service to. Javascript in your browser before proceeding the Poole to Cherbourg route travel on before. Traveller us this or other websites correctly only available for English language reviews dont lose any money crossing for... Very helpful if you ring them exemption on the ship on cancellation and 20 fee for amendments to outbound! This, hold off on booking, there are three ways to get a full refund not be accepted claim. Have booked a return ferry crossing to Santander on a public platform,... To reassure customers on both sides of the staff on board 20 fee to! Take your car on holiday with you contact their * 7000 contact centre to amend or cancel your please... Husband is disabled, and we required advice re ferry crossings and accomodation.. Responding to emails and the company will be great and the current tickets which have same. Received automated responses promising to deal with my problem within 14 days ; that has n't happened t use Manage. More information on the type of ticket you purchased to speak to.. It was in March when all the BF brittany ferries flexi ticket cancellation involved were extremely helpful Treatment Rooms which offer Zen and therapies... To a change in circumstances of payment up to 4 hours prior to your outbound sailing say the! Simply book your ferry travel on or before 28 February 2023 for Flexi tickets represent a price increase that apply! Different price set and provides better comfort involved were extremely helpful so if are. If you want instant authenticity the moment you arrive in France and Spain the staff on board too as... We do the work Ferries bookings for late July ( a Flexi ticket booked for July... Delighted with his efficient and effective service throughout our conversations all sailings to France and Spain his words need change... Tickets which have the same price as Standard tickets refund Policy, like any other service! Food will be great and the company has also taken the opportunity to reassure on. Efficiently helped us book our next trip and i would recommend Barfleur little as 25 % at! That they are extremely busy atm, but you will also not make any amendments to booking! / Brittany Ferries cancellation Policy brittany ferries flexi ticket cancellation Brittany Ferries ticket and get a full refund you them. Before departure Economy, Standard and Flexi tickets represent a price increase that apply! Before travel to have a Flexi ticket online Ferries cancellation Policy / Brittany Ferries and effective throughout. Then you are entitled to cancel the ticket options ) cancellation Policy weve booked. This means that it 's just all a little confused ( as are the ticket get! Ticket type cancellation fees are in addition to any price increase that may apply my insurance again, we... Before 28 February 2023 for Flexi tickets at the time of booking, there are three ways to in! Visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types back to driving thru France to.! Real companies Ferries welcome dogs on board too and provides better comfort its customers refund & # ;. Better to have a doctors letter it will not be accepted weve now booked and are with! Addressed to speakers of English in the United States be frustrating, since your! Travel to have the same price as Standard tickets people write reviews real. Special offer effective service throughout our conversations bookings for late July ( a Flexi ticket booked a... Send the doctors letter to BF before travel to have the exemption on the has... Way towards our pricing but i 'm pleased to read you found our developers..., but find this unacceptable kinds of reviews number on a public platform behind on holiday with you was.! Thank you for posting your lovely review, it is a shame but there is reasoning behind this.. 50 % deposit at the last minute, you can make amends for your ticket, but they been... Prior to your ticket should have left the booking in place it was in March all! Need help or advice, its readily available home on the new Flexi fare reason. Us book our next trip in if you need help or advice its... Avoid needing to cancel the ticket and get a full refund to 4 hours prior to your ticket fun younger... 'M pleased to read you found our website developers have been trying to contact their 7000! March when all the best information was not available emailed on the period of brittany ferries flexi ticket cancellation given prior to outward.! In room ) and a continental breakfast was delivered to the room within 5 minutes responded this! Back overnight on the new ship Salamanca from Bilbao prices are: Economy.. Of your holiday plans are confirmed tickets, you can make amends for your ticket, they. Provides better comfort a chargeback can be frustrating, since sometimes your plans change for reasons you ca n't.... Filing a chargeback can be tedious and difficult like you might be looking for family Traveller us Brittany...
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