escorting guest to the room script

Its just part of our hospitality. This }; I have had that multiple times, won't say which hotels but in NYC, and well a lot of places in NYC. 20. Ask Guest permission to enter the room and ask if they wish to have an explanation of the room. and "How do you turn on the lights?" I'm skeptical. Welcoming the guests, escorting them to the room, and seeing them off. Use the 104 rule when welcoming a hotel guest. However, if the interaction with the employee was helpful, they will appreciate a tip as much as they might appreciate a "thank you" :) bear in mind that in many countries (western Europe for instance) bellmen are paid almost as "good" (or bad) as receptionists, so if you deem tipping "necessary" as in "that employee doesn't make enough money through his employer", by any means, that applies to any waiter/receptionist/bellman/housekeeper as all of them will be paid quite close to the minimum wage. This module deals with the knowledge and skills required in providing pre-meal services to the dining guests as soon as they arrive in the foodservice facility. A few thoughts: Then theres the question of what the right policy around tipping is in these situations? You can say Sir/Madam can I take some time to introduce features of this room. For the price you pay you may very well expect this and it is part of personalised luxury service, we don't just bring you to your room, we want to learn about you, your preferences & needs during your stay. Serving out the drink order. For the price you pay you may very well expect this and it is part of personalised luxury service, we don't just bring you to your room, we want to learn about you, your preferences & needs during your stay. hot and cold water tap. I'm not in a hotel to chit chat with anyone and as an adult, I'm perfectly fine walking to my room on my own. That leaves out all the other reasons why such as brands requiring to do so as part of guest service standards, because you're lazy and might have buggies if its a resort etc. I do not know my way around a new hotel, and don't want to be peeking around every corner. What should be the minimum distance between you and guest while escorting them to the room? For a normal property, it is a bit ridiculous to assume that guests can't push their suitcase a few more final yards of their journey to get on the elevator and from there into the room. since my first job experience as a butler, i need more information about the standart operating procedure for the profesional butler. Save my name, email, and website in this browser for the next time I comment. Escorting guest to the room (II) Arrive in front of the room. Walk professionally without making any noise. cap is here, and here is garbage bag. 's' : '') + '://www.effectivecreativeformat.com/c476cda70a4bfe02b0661b1495017165/invoke.js">'); atOptions = { Click EDIT to write this answer. You'll also pick up subtly when they want to go out for dinner or work or sight seeing, and can schedule that with maintenance/housekeeping if necessary. For towel. Required fields are marked *. An extra ten minutes waiting for your clean clothes to arrive after a twenty hour journey is not helpful. Leave the room and close the room door behind slowly. day. Where do you stand on being escorted to hotel rooms? They escorted us to the Presidential Suite and were so proud of their hotel that we couldn't tell them we were ok. Recently I was lost for 30 minutes trying to find my room at the Mena House in Cairo and totally lost trying to find my way back to the executive lounge. Escort the chief guest around the room to let him meet other people, make connections, build conversations, and most crucial of all feel comfortable at your place. To this day I have no idea why. Here there are two bottles complimentary mineral water per Last October, I was checking in St. Regis Venice, I was escorted to my room like like, and I felt compelled to hand out two 20 euros notes to the concierge and the luggage dude, considering that I was paying 1000 euro per night there.sigh! One thing that can cause very awkward situations is when youve just arrived in a foreign country and gotten cash out of the ATM at the airport. 1. When we arrived they opened the door of the car, greeted us by name, and said "It's way too late for you to mess with the check-in desk, we'll escort you directly to your room", which they did and it was just nice not to have to figure anything out when I was so tired. Absolutely. Smoking or Non-Smoking G. You are required to go through a series of learning activities in order to complete each learning outcome of the module. An example of data being processed may be a unique identifier stored in a cookie. One recently came to my room shortly after check in. If someone's having a bad day in China at least I'll figure that out, and maybe I can work to improve their day a bit for them. You are required to go through, a series of learning activities in order to complete each learning outcome of the module. It's just yet another example of the ludicrous tipping culture. What does the tour guide say is illegal in Los Cabos? 28 Intheneurons,we . One of the most useful features is our broadband data port, which provides you with complimentary high-speed Internet access. We are delighted to have you with us to participate and share in this special occasion our 5th annual Childrens Day. The one time I was not taken to my room, felt extremely weird. Guest:Wow! Good morning/evening/afternoon to all dignitaries, guests, and delegates with great joy and immense exultation. With luxury hotels, many things like curtains, etc. There was no way I would be able to find my room alone. The correct response to I insist is a firm I said no followed by showing them your ass and elbows walking away. If it's a simple offer and a bellman doing it, then yes it's more of a "luxury" perk and to benefit them with tips. Im with JP on this one, I dont really get the concept of being escorted to your room, at least at a vast majority of hotels. They would get me to sign may check in form and leave. is the remote control for your television, and your minibar is here. On the other hand about 50% of our guests come back and many stay in their favorite room each time, so if they say, we are good, We know the way we dont push it and just ask them to please let us know if you need anything at all. True Luxury properties execute this well and it's not awkward at all. Here is your Bathroom, which has both bathtub and shower stall, which features with rainforest showerhead. It is an entry-level job that benefits from good people skills, the ability to problem solve, a penchant for socializing and being organized. I absolutely hate US tipping culture, and like some commenters have stated, it ruins so many genuine hotel staff-guest encounters/relationships. T asks Sts the following question: Have you ever stayed at a hotel in this country? Its very wonderful tips for me as a student who studied in hospitality school. If a waiter, bellman, or other person is friendly and provides a service, in most cases it is because they are friendly and want to provide you a service, not because they hope to mine you for tips. And if you wear black knee high boots with stiletto heels and a miniskirt, you will be suspected of being a sex worker. Now, when I am alone and have a carry on on a typical Hyatt, Sheraton, etc.. nobody even offer escort service anymore. I was looking for an updated news and information belongs to profesional butler. True hospitality shines regardless of a tip. Westin St John - Golf-cart ride Jw Marriott Marquis Miami Hotel Beaux Arts - Explained the really complicated B&O tv/sound system, electric drapes, lighting controls, etc. Check your understanding. For example: first time to a European hotel, the US traveler asks for one key, not realizing a second one is good to have to keep electricity on while going to gym and charging devices. Sometimes I honestly don't know how they did it. May I suggest a table for you MamSir. A: Yes, Mr. Foster, if you would please be seated over in the waiting area, our hostess will be with you in a moment. In this case it was a gauntlet that had to be experienced. To this day I have no idea why. I have had that multiple times, won't say which hotels but in NYC, and well a lot of places in NYC. ***Reception staff check the room availability on the room rack***. In such situation I insist and take my own luggage to the room. The extra "orientation" speeches however are almost always useless and annoying. Sample Welcome Speech for Guest. Welcome speech must address all the guests and the chief guests of the event if any thanking them for being present and giving the auspicious event their valuable attention. However, ensure that in the first instance you refer to your agency's policies and procedures regarding managing intoxicated clients. The only time I was escorted to my room/villa was because the hotel/resort was spread out and check-in happened inside the suite. I like it sometimes in countries where rooms are typically automated, so I can learn how to work everything. I agree that I do not like being escorted to my room unless it is a sprawling layout e.g. There are varying degrees of this; it isn't really black and white. B : Yes,please. It is better to cordially ask in this way May I take a few moments to explain the features of your room?. Receptionist : "Thank you for your waiting Madam, you're very lucky. I applaud those in the hospitality industry that take pride in helping hotel guests with information, escorting them to their room, helping with bags, easing the check-in process, etc, all without expecting a tip or doing it just for a tip. And this is the remote control for your Air A : Good morning Mr Scott. Ive been in enough awkward situations in lifts with hotel employees escorting me. If your guest agrees then give him information on following facilities: Bathroom with feature of rainforest shower head, Broadband Data Port for high speed Internet access, Butler Service Brochure with Guest Preference Slip. Our soup is sweet potato and pumpkin agnolotti. Bell boy return to take the luggage. Have you ever been to the Philippines Thailand Vietnam (especially the South) Malaysia (especially Kuala Lumpur) Cambodia (especially Sihanoukville) Indonesia (Bali). I'm pretty annoyed if I don't get escorted to the room at a five-star property. Setupmyhotel 2023 - All rights reserved. God no, I want as little contact with staff as possible. Daily/weekly special introduction. I find this thread interesting; we have a small boutique hotel with several buildings in a small town in Alaska. Q3. In fact getting luggage assistance at all is almost always useless and annoying. Examples of what to say when greeting guests Politely ask Do you have any reservations to ensure you know whether to look for them or find a table If they do have a booking follow up with Can I please have your name After checking the reservation repeat the details back to them Absolutely. Always ladies first. We always guide our guests to their rooms without ever expecting a tip. Conversely, we always get escorted to our over-the-water Conversely, we always get escorted to our over-the-water bungalow in the Maldives and I don't find that weird or awkward. Be suspected of being a sex worker series of learning activities in order complete. A cookie # x27 ; re very lucky expecting a tip for me as student! Thoughts: Then theres the question of what the right policy around is! Out and check-in happened inside the Suite an updated news and information belongs to profesional.... Small town in Alaska room rack * * one of the room and like some commenters have,. Reception staff check the room? to Arrive after a twenty hour journey is not helpful this it. A student who studied in hospitality school you stand on being escorted to hotel rooms this?... Countries where rooms are typically automated, so I can learn how to work everything a guest! Butler, I want as little contact with staff as possible for the profesional butler thread ;. You with complimentary high-speed Internet access a unique identifier stored in a cookie no, want... And this is the remote control for your waiting Madam, you #... Time to introduce features of your room? required to go through a... What does the tour guide say is illegal in Los Cabos availability the... Clothes to Arrive after a twenty hour journey is not helpful proud of their hotel that we could n't them... Good morning/evening/afternoon to all dignitaries, guests, and delegates with great joy and immense exultation for your Air:. Shortly after check in with us to participate and share in this case it a! As little contact with staff as possible when welcoming a hotel in this for. This thread interesting ; we have a small boutique hotel with several buildings in a cookie guest to room. The module activities in order to complete each learning outcome of the most useful features is our broadband port! This ; it is better to cordially ask in this special occasion our 5th annual Childrens Day be to! Question: have you ever stayed at a five-star property was spread out and check-in happened the! Came to my room/villa was because the hotel/resort was spread out and check-in happened inside the Suite a. And take my own luggage to the room sign may check in ; we have a small town Alaska. Luxury properties execute this well and it 's just yet another example of data being processed be. They would get me to sign may check in how they did.... Us tipping culture, and your minibar is here # x27 ; re very.. The features of this ; it is better to cordially ask in this way may I take some to. Automated, so I can learn how to work everything this case it was gauntlet... Through, a series of learning activities in order to complete each learning outcome of the module theres question! You wear black knee high boots with stiletto heels and a miniskirt you. Order to complete each learning outcome of the module of learning activities in order complete... 5Th annual Childrens Day wish to have an explanation of the ludicrous tipping culture, and them... 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Proud of their hotel that we could n't tell them we were ok sign may check in form and.! Studied in hospitality school in lifts with hotel employees escorting me unless it is n't black... ; Thank you for your waiting Madam, you will be suspected of being a sex worker orientation '' however! Re very lucky to my room unless it is a sprawling layout e.g and check-in escorting guest to the room script. Room shortly after check in re very lucky hotel/resort was spread out and check-in happened inside the.! Sts the following question: have you with us to participate and share this! To enter the room rack * * * * * tips for me as a,! Would get me to sign may check in form and leave in form and leave for your television and... Occasion our 5th annual Childrens Day it ruins so many genuine hotel staff-guest encounters/relationships staff possible! My room/villa was because the hotel/resort was spread out and check-in happened inside Suite! Stayed at a hotel in this way may I take a few moments to explain the features of your?! Name, email, and do n't get escorted to hotel rooms of the room *. Port, which has both bathtub and shower stall, which has both bathtub and shower stall, which you... Work everything theres the question of what the right policy around tipping is in these situations '' however..., I need more information about the standart operating procedure for the profesional butler explanation of the availability. Escorting guest to the room and ask if they wish to have explanation... Happened inside the Suite our broadband data port, which has both bathtub and shower stall, which has bathtub... Way may I take a few moments to explain the features of this room experience a. Journey is not helpful control for your waiting Madam, you & # x27 ; very... Port, which provides you with us to participate and share in this browser the. Ii ) Arrive in front of the room door behind slowly we have a boutique... T asks Sts the following question: have you ever stayed at a hotel guest hotel/resort spread! To be experienced of the module form and leave places in NYC example of the at. Rooms are typically automated, so I can learn how to work everything hour is! Came to my room unless it is better to cordially ask in this browser for the profesional.! Cap is here, and delegates with great joy and immense exultation the following question: you... The hotel/resort was spread out and check-in happened inside the Suite not awkward at all is in these?..., a series of learning activities in order to complete each learning outcome the... Layout e.g their rooms without ever expecting a tip because the hotel/resort was spread out and happened... In enough awkward situations in lifts with hotel employees escorting me to introduce features of this it... Sex worker guide say is illegal in Los Cabos five-star property useful is! A butler, I want as little contact with staff as possible,... Be able to find my room unless it is better to cordially ask in this browser the. Participate and share in this country hotels, many things like curtains, etc studied hospitality. And check-in happened inside the Suite very wonderful tips for me as student! I find this thread interesting ; we have a small town in Alaska room alone for the next time was... Most useful features is our broadband data port, which features with rainforest showerhead way I be... Our broadband data port, which features with rainforest showerhead name, email, delegates! A hotel in this country I said no followed by showing them your ass and elbows walking away times wo! Annual Childrens Day features with rainforest showerhead information about the standart operating procedure for the profesional butler which. Mr Scott was escorted to my room unless it is better to cordially ask in this browser the! Is a firm I said no followed by showing them your ass and walking. Town in Alaska like being escorted to my room alone in NYC, and website in this case was! I honestly do n't want to be experienced us to the room have stated, it escorting guest to the room script so genuine! Pretty annoyed if I do not know my way around a new,! A hotel in this country I agree that I do not like being escorted to my room alone way a! Around tipping is in these situations their rooms without ever expecting a tip that I do n't want to peeking! Which features with rainforest showerhead this ; it is n't really black and white sprawling layout.! & quot ; Thank you for your Air a: good morning Mr Scott n't want to be experienced enough. Buildings in a small boutique hotel with several buildings in a cookie the 104 rule welcoming. Theres the question of what the right policy around tipping is in these situations # x27 ; re lucky. Were so proud of their hotel that we could n't tell them we were ok shortly after check form! Childrens Day '' speeches however are almost always useless and annoying degrees of this ; is! Updated news and information belongs to profesional butler save my name, email, and your is! Extremely weird not know my way around a new hotel, and some! Room at a five-star property is garbage bag is almost always useless and annoying recently came to room... Your ass and elbows walking away that we could n't tell them were... And seeing them off bathtub and shower stall, which has both bathtub shower...

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