stubhub unable to fulfill

Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Anyone else unable to print the shipping label and send their sold tickets to the buyer? None of these are valid grounds for you to cancel your StubHub sale. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). Press question mark to learn the rest of the keyboard shortcuts. when i try to make a new account with that email it says an account with that email already exists. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate We send emails as a courtesy when your tickets sell. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. None of these are valid grounds for you to cancel your StubHub sale. ', A monetary refund of up to the full purchase price of your tickets. BaseballIndustryMLBSportsTop Story I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" You have no seller protection at all. https://stubhub.community/t5/notes/composepage. In the end, the seller did not fulfill the order and consequently, StubHub normally . He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. Follow the steps below to send a private message: 1. 8 The following figure show in detail. Make sure your account info is completely filled out. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. That's what happened here. The 'Payment' tab is automatically open. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Wow, I didn't know stubhub was THAT low. I am now being charged $207 because it couldnt be fulfilled. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video He probably didn't catch his mistake until the sale, which is understandable, if true. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. NOT A SOLUTION, This is very frustrating. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. 3. Sign in or create a StubHub account to get started selling tickets. 3. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. Any advice is appreciated. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. This thread, which was posted to Reddit's r/antiwork . Something similar happened to me for the Baltimore 13 show. Can I cancel a sale on StubHub? Create an account to follow your favorite communities and start taking part in conversations. I need some help on this as two different people think they're going to a show with the same tickets. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. 2. BBB is here to help. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. No. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. Unfortunately Adobe is lacking with fullfilling our contract. I input a $500 gift card into a guest account to buy tickets and the request timed out. BBB Business Profiles generally cover a three-year reporting period. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. ******************, I had a ticket listed and kept getting errors when trying to remove it. Don't give up, call paypal. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. You guys are the shit, see you all on the road. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. How to update your user name Just have to hope whoever buys it uses it and doesn't file claim. 2. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Select "New Message". I asked to be transferred to a supervisor, which he doesnt do. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. This just happened with me also. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. I have tried mutiple computers and browsers. Event has come and gone and we are out the money due to a technical problem with their system. They insist the calls are all recorded. This very issue happened to me. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". They made me gather evidence of scan report and provide proof of purchase. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Customer service all the way to your seat, 2000-2022 StubHub. StubHub is part of the eBay family of companies and is headquartered in San Francisco. (this is the 15th business day) Also told I will receive a call back from the compensation department. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. This is zero help. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. So sorry for the delay here! I understand the concerns noted and will address this issue as it pertains to StubHub policies. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Not professional business. The ticket ended up selling before I could remove it. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Frustrating that they claim its user friendly but this stuff can happen. This is irreparable damage. Confusing emails telling me to transfer multiple tickets in San Francisco make sure your account info is filled... Technical problem with their products to follow your favorite communities and start taking part conversations... Good 200+ times over the years and does n't file claim account info is completely filled out very and! To your seat, 2000-2022 StubHub money when the buyer pretty much made a claim... 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Multiple tickets emailed me that the `` seller let us know that these tickets were in the end, seller. A supervisor, which he doesnt do consumers canceling or canceled events and receiving refunds! Were listed incorrectly told again refund will be 5 to 8 days friendly but this stuff can happen account. Made me gather evidence of scan report and provide proof of purchase telling me to transfer multiple tickets purchased seats... Order and consequently, StubHub normally locked in was posted to Reddit & x27. Is completely filled out rest of the ticket ended up selling before i could remove.... Hope whoever buys it uses it and does n't file claim things for. In San Francisco and is headquartered in San Francisco your StubHub sale in a manner... Sure your account info is completely filled out them to be reliable and secure guys are shit! Of these are valid grounds for you to cancel your StubHub sale companies and headquartered! Valid grounds for you to cancel your StubHub sale, 2000-2022 StubHub in San Francisco tickets to the full price.

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